Question 1

How quickly will I get a response?

Accepted Answer

In general, we try to answer all queries within 48 working hours. For some plans we've priority responses available. You can find an overview of all of our plans on the pricing page.

Question 2

Do I need to book a demo to try AutoScaled?

Accepted Answer

No! AutoScaled is self-serve. Sign up and you can start building workflows immediately. You get full access to all features for 30 days, no credit card required. Our platform is designed to be intuitive and easy to navigate. Demos are optional and helpful if you want personalized guidance or have questions about enterprise features.

Question 3

What should I include in my support request?

Accepted Answer

Please fill in all required fields. The more details you provide, like screenshots, error messages, or steps to reproduce the issue, the faster we can help you.

Question 4

Can I request a custom integration?

Accepted Answer

Yes! Select "Partnerships" or "Feature Requests" in the contact form. We evaluate all integration requests based on user demand and feasibility. Currently, we support Excel, CSV, Google Sheets, Attio, HubSpot, and Salesforce. You can find more information about existing data sources on our integration page.

Question 5

Is there a phone number I can call?

Accepted Answer

We primarily support customers via email and scheduled calls to ensure quality responses. For urgent technical issues affecting your workflows, mark your request as "Technical Support" and we'll prioritize it.

Question 6

Do you offer onboarding or implementation support?

Accepted Answer

Yes! All plans include self-serve documentation and video guides. For teams needing hands-on setup assistance, we offer onboarding calls—book a demo to discuss your needs.

Question 7

What if I have a billing question?

Accepted Answer

For billing inquiries, select "Billing & Accounts" in the form. Include your account email and invoice number if applicable.

Question 8

Can I schedule a call instead of filling out the form?

Accepted Answer

Ensure to use the form in the case you're specific questions. If you're interested in a product demo, use the Calendly widget to schedule a 30-minute call at your convenience.

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