Privacy Policy

This privacy notice is issued by AutoScaled, registered in Ireland. For any questions regarding privacy, you may contact us at support@autoscaled.com.

Introduction

This Privacy Policy explains how AutoScaled ("AutoScaled", "we", "us", or "our") collects, uses, shares, and protects your personal information when you use our website at https://autoscaled.com and any related pages, subdomains, and marketing sites (collectively, the "Website") and our web-based application (the "Application"). This policy applies to all users of our services, including visitors, registered users, and customers.

We are committed to protecting your privacy and handling your personal information transparently and responsibly. This policy describes:

• What personal information we collect and how we collect it
• How we use and process your personal information
• With whom we share your information and why
• Your rights regarding your personal information
• How we protect and retain your data
• How to contact us with privacy-related questions or requests

This Privacy Policy should be read together with our Cookie Policy and Cookie Settings, which explain how we use cookies and similar technologies.

Information We Collect

We collect personal information you provide and information generated through your use of our services, including:

• Account Information: Name, email, password, Google or Microsoft login credentials.
• Company Information: Company name, size, website, location, role.
• User-Generated Content: Presentations and related content you create using our services.
• Marketing Preferences: Newsletter or product update subscriptions.
• Payments: Payment information processed via Stripe (we do not store payment details).
• Chats: Data from Tidio live chat interactions.
• Usage Data: Browser, device information, IP address, interaction data.
• Forms: Information submitted through contact forms, including name, email, company, website, and message content.
• Demos: Information provided when scheduling demos, including name, email, calendar availability, and meeting preferences.

We do not collect sensitive personal information or CRM data from integrations unless explicitly used in the service.

How We Use Your Information

We process personal information for purposes including:

• Account creation, authentication, and management.
• Delivery of services, features, demos and support.
• Product analytics and performance optimization.
• Marketing communications, subject to consent.
• Legal compliance and fraud prevention.
• Showcasing success stories using opt-in content such as name, profile picture, company info, and presentations (with your explicit consent - you may opt-out by contacting us at support@autoscaled.com).

How We Collect Information

We collect personal information through various methods:

• Directly from you: When you register for an account, use our services, contact us, subscribe to newsletters, or interact with our Website or Application.
• Automatically: Through cookies, tracking technologies, and usage analytics when you visit our Website or use our Application.
• From third parties: When you authenticate using Google or Microsoft login, connect integrations (CRM, document storage), or when third-party services provide us with information about your interactions.

We also receive information from third-party services that help us operate, analyze, and improve our services. The table below provides a detailed breakdown of all third-party services we use, what data they process, and how you can control your data sharing with them.

Sharing and Third-Party Services

We use the following third-party services to operate our Website and Application, provide analytics, marketing, integrations, and support. Below is an overview of what personal data is shared, why, and how you can control it. Services are grouped by category for easier navigation.

A. Analytics Services

B. Marketing Services

C. Infrastructure & Essential Services

D. Authentication Services

E. Integration Services

Opt-Out Options: You can control how your data is shared with these third-party services:

• Manage cookie preferences on our Cookie Settings page
• Review detailed information about cookies and tracking technologies in our Cookie Policy
• Opt-out of marketing cookies to prevent data sharing with advertising partners
• Opt-out of analytics cookies if you do not want your usage data shared with analytics providers

For more information about how we use cookies and similar technologies, please refer to our Cookie Policy.

Do Not Sell or Share My Personal Information (California Residents)

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have the right to opt-out of the sale or sharing of personal information with third parties.

What Constitutes "Sale" or "Sharing"

We may share personal information with third-party advertising partners, which may constitute a "sale" or "sharing" under CCPA/CPRA.

How to Opt-Out

1. Visit Cookie Settings
2. Enable the "Do Not Sell or Share My Personal Information" toggle
3. Save your preferences

Effect of Opting Out

• Marketing cookies are disabled
• Data sharing with third-party advertising partners is prevented
• Personalization of ads may be affected

Verification

We may verify your identity before processing the opt-out request to ensure security.

User Rights

Depending on your location, you may have rights to:

• Access your personal information
• Correct or update information
• Delete information
• Restrict or object to processing
• Data portability
• Withdraw consent for cookies
• Opt-out of sale/sharing (California residents)

How to Exercise Your Rights

To exercise your privacy rights, please submit a request via email to support@autoscaled.com. In your request, please specify:

• Which right you wish to exercise (access, correction, deletion, portability, etc.)
• Your account email address or other information that helps us identify your account
• Any additional details that may assist us in processing your request

Verification: We may need to verify your identity before processing certain requests to ensure the security of your personal information. This may include requesting additional information to confirm your identity.

Response Timeframes: We will respond to your request within the timeframes required by applicable law:

• GDPR (EEA/UK): Within one month of receipt (may be extended by two months for complex requests)
• CCPA/CPRA (California): Within 45 days (may be extended by an additional 45 days if reasonably necessary)
• Other jurisdictions: Within applicable legal timeframes

If you wish to exercise your rights related to cookies, you can do so directly through our Cookie Settings page without submitting an email request.

Marketing and Success Stories

With your explicit consent, we may use your name, profile picture, company information, and other personal information for marketing purposes, including but not limited to:

• Customer success stories and case studies
• Testimonials and reviews
• Marketing materials and promotional content
• Website features and social media posts

Your Control: You have the right to opt-in or opt-out of allowing us to use your personal information for these marketing purposes at any time. To exercise this right, please contact us at support@autoscaled.com with your request.

Withdrawal of Consent: If you have previously consented to the use of your information for marketing purposes, you may withdraw your consent at any time by contacting us at support@autoscaled.com. Upon receiving your withdrawal request, we will stop using your personal information for marketing purposes going forward. However, we may continue to use information that was already made public or published with your prior consent, unless you specifically request removal.

For more information about how we handle marketing and success stories consent, please refer to our Cookie Policy.

Data Retention

• Personal data is kept only as long as necessary for service delivery.
• Account and user-generated content (presentations) are retained until account deletion.
• Legal or compliance obligations may extend retention.

International Data Transfers

Some service providers operate outside the EEA. We use safeguards such as EU Standard Contractual Clauses to protect your data during international transfers.

Security

We implement organizational and technical measures to protect personal data. No system is fully secure; transmission and storage are at your own risk.

Children

We do not knowingly collect data from children under 18. If discovered, data will be deleted promptly.

Contact Information

• Privacy Email: support@autoscaled.com
• Physical Address: Dublin, Ireland
• Privacy Requests: Send requests to support@autoscaled.com

Updates to This Policy

We may update this Privacy Policy at any time. The latest version is always available at /privacy/. Continued use indicates acceptance of changes.

This Privacy Policy works in conjunction with our Cookie Policy and Cookie Settings.